I would absolutely purchase from Crandall again. The seating looks great and David was a pleasure to work with. To date, I am extremely satisfied and appreciative of my service via Crandall. I couldn't be happier with the experience I had with Crandall Office Furniture concerning both the product I received as well as the service. Great chair! I've always been a fan of the Steelcase Leap, but couldn't afford a new one, and couldn't get it delivered to me in Hawaii even if I could afford it. Highly recommend. Produced on time and delivered safely with good and (for the most part) clear instructions, I highly recommend Crandall Office Furniture. The shipping packaging was first class.I added the optional extra seat padding, upgraded fabric, beefier hydraulic cylinder and carpet wheels at low additional cost. There are many others online. If I could do this over, I would in a heartbeat. This allows me to sit all day comfortably and not dent up my floor. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. I had one like it years ago when I worked at Ford in Dearborn. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism. Amazing customer service. It's just like sitting at work in the same chair! I purchased a Steelcase Think chair. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. Quick shipping and great quality product. Great products! At every step of the process things ran smoothly and Crandall delivered on every promise made. I got a Leap V2 chair and everything turned out great. Truly outstanding! I have this chair in my office and decided to purchase one for home, but was looking for ways to save and buy used. The second one arrived with assembly instructions, so that bit of process must have been fixed in the intervening week or two between orders.Both chairs are refurbished, but arrived in excellent shape. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. So I'm glad about that. Came quickly, easy to assemble, looks great. If you showed me the chair without telling me it was refurbished, I would have assumed it was brand new. The unit was in great condition. Highly recommend it for the quality, price, and service. Ordered a remanufactured Steelcase 462 Leap V2 chair from them to have a more comfortable chair for my home office. The chair arrived and I wished I bought this chair 6 months ago. Even so, I was still at half the price of a new chair. Highly recommend if you don't want to spend the $$$ on a brand new Steelcase. I ordered my remanufactured Steel Case Leap V2 chair on July 5, 2020 and the chair arrived on July 10th!! Steelcase V2 Chair arrived in perfect condition, looks new. All assembly instructions and videos are very helpful.Chair condition is great for a “refurbished” product. Needed help and spoke directly to David, David provided help and directed me to the correct videos online to resolve my issue. Looks and feels like a brand new chair. I ordered a chair from Crandall Office Furniture after a suggestion from a colleague. THE BIG PLUS is that they offer 12 year warranty with the Leap V2 chairs (no other competitor does this). Well worth the price. Herman Miller replacement Aeron Gas cylinder. 10/10 would buy again, but I won't have to, for maybe 12? I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. Customer support is stellar. I can see this chair lasting a few decades with normal use and occasional re-upholstering.Highly recommended. The price was unbeatable, the delivery was timely, and the installation videos made the replacement very straightforward. I particularly recommend purchasing from Crandall Office Furniture. The gas cylinder on my 12 year old Think chair failed in April 2019. I finally resorted to hitting the old lift with the pipe wrench as hard as i could from the sides about 2 dozen times...then i could finally use the pipe wrench to twist the part out of the base. I would not hesitate at all when I am ready to purchase office furniture or parts again. Fast delivery, as promised, and chair is clean and in nearly brand new condition. Good customer service, USA company, great product! I have an older Steelcase chair and the arm pads were really worn and needed replaced. The chair I ordered arrived in less time than was originally communicated to me, was in excellent condition and was very easy to assemble. Big upgrade from 2 used cheap office chairs. Click here if you need help identifying your chair or manufacturing date. Only 8 left in stock. Highly recommended. Chair was practically brand new, and came relatively quickly. Great customer service and great workmanship on refurbished chairs. January 16, 2019 admins Featured. I highly recommend Crandall and the Leap chair. They got back to me immediately and I had a replacement chair arrive by mail within 5 days. Friendly and professional. Bookmark the permalink. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. I absolutely would recommend Crandall Office Furniture to anyone who wishes to purchase a high-quality office chair but not pay full price. Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. These fit me perfectly. It looks and functions like a new chair. Doing business with them was a pleasure. I love the option colors and the build quality of this chair. 4.5" stroke (seat travel from lowest to highest settings). Sign in for checkout Check out as guest . Overall, I recommend making a purchase at this site if you're in the market for a chair.There are some other sketchy sites out there so beware. I came from a cheaper Staples chair which got the job done, but had its fair share of issues. Posted on September 24, 2018 by admin. The assembly was pretty easy. These guys went out of their way to come up with a hard to find part I needed. Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. CrandallOffice.com was a revelation! Even the ridiculous ones. Correct parts for a old chair first time,you gotta love it! It arrived quickly and was easy to assemble. Purchased a Steelcase Leap V2, and I couldn't be more pleased. I love it. I bought one of their remanufactured Leap V2 chairs. Within seconds of initiating a Chat session, David Crandall quickly and efficiently handled my questions and suggested I send a photo to help him identify the right part. Steelcase Leap V2 462 review:I am a 5'9" 200lb I.T. Bought some arm pads that were otherwise difficult to find. I'm happy to say this decision paid off nicely. This leap chair v1 was instantly what I craved. I'm very happy with my transaction and I recommend Crandall Office Furniture highly. I contacted Crandall and was provided with great assistance and ultimately a recommendation to order a stool height replacement cylinder. I was very nervous to purchase a remanufactured chair as I'm very OCD and was worried there would be many scratches and scuffs on the chair frame. If you want to deal with people who stand by their claims and customer service and quality, Crandall Office Furniture is the absolute BEST!! When was the last time a vendor did that? I saved about a third off of new retail value of a Steelcase chair by buying a remanufactured chair from Crandall. My chair has been great. Remanuf. Ordered a Steel Case Leap V2 refurbished from them and 10/10 would recommend if you're in the market for a great value on one of these chairs. Great experience all around.Great company providing a wonderful solution.I spoke to the owners of the company regarding the purchase. Although I don't know yet if the chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. Minimal assembly by my husband. Will definitely buy from this company again. I am extremely happy with my purchase and their online videos is really helpful in case of needing to assemble/disassembly in case of skipping an instruction (like I did). Thank you Crandall Office Furniture, Inc. Exceptionally great service, awesome prices, and quick shipping. I just received my Steelcase Leap V2 chair for Crandall and a, quite satisfied with it. The Herman Miller Aeron is an iconic office chair that is exceptionally adjustable and extremely well made. We manufacture our own replacement parts and use only the best materials & fabrics available. She absolutely loves this chair!!! After just a few hours in the new chair, my back and knees were far happier!Then I let my wife use the chair for a day. Not a big deal though. Please try your search again later. Bought a SteelCase Leap v2 Refurbished with Black 3D Mesh from Crandall after reviewing numerous chairs online. I ordered a Leap V2 and am impressed by the chair and the complete experience from order to delivery. I love the multiple arm rest positions. Live chat is rapid. Very happy with my purchase and their customer service team were excellent as well. The pads were great. . I highly recommended Crandall for your next work chair! I used the website chat function and thought some one in Burma would respond. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. This team rocks! Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. Just 2 minor scuffs on the back that I didn't even notice until I took the photos. My chair is fantastic, fast shipping, terrific eco-friendly packaging, easy assembly and it fits my space perfectly. Very happy with my Steelcase V2! The staff at Crandall Office is super helpful and responsive. I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. It's really hard to find a chair for short people. Aside from some minor scuffs at the base the chair is practically new. This is by far the lowest cost option if you already have a good chair and just need it to be taller. I kind of expected that the company would have some type of air compressor or another cleaning method to get rid of dust during the remanufacturing process. Great customer service from a small, family owned and run company. Reviewed in the United States on September 22, 2020. I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. My chair arrived on time and in great condition. I found the chair I wanted, and I got a great price. I'll definitely consider buying from Crandall again in the future. So I reordered the Leap from them and am very pleased. After purchasing a Steelcase Leap V. 2 chair from another company I came across several reviews of the Crandall Office Furniture. She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. They do look stylish though. That is exactly what I found at Crandall Office Furniture. (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) Once I was able to find an actual picture on officechairatwork.com it took only a second to ensure it was aligned correctly. I would do this again for sure and this place is going to be popular if the results for everyone are as good as mine.Shipping was rapid once they shipped it - 1 day (Michigan). Like many people, I found that my home office chair was inadequate for working at home during quarantine. (I really hate boring colors, and I just won't buy black furniture at all.) Would not hesitate to order from them again if I needed more furniture! The packaging was done well and all the parts were in excellent condition. Wonderful customer service and wonderful product. Totally impressed by these guys. All the adjustment knobs look and work perfectly.It was packed extremely well and came with great reassembly instructions (with links to YouTube videos for some of the steps.) I sent pictures and David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. Thank you! I will and have already recommended Crandall to others. I'm very impressed with the quality of the fabric and the OEM parts they use in their remanufacturing process. Because of the way that section of the chair was put together, it was ridiculously hard to clean..but I tried my best to get into the nooks and crannies with qtips and cleaning wipes. Their website showcases their brand amazingly well and provides detailed information about what your getting. Recommend the extra padding upgrade in the seat. From the service to the product, all 5 star. They shipped me a replacement the next day. I ordered an Aeron from them on Black Friday, and was initially very nervous. I ordered a Leap V2 chair from them and the first one came in very broken. Chair looks and functions as new. There were some minor marks, scuffs, etc. The purpose of waiting was to determine if there was going to be any issues with the chair over a decent amount of use. Outstanding customer service- extremely fast response times to inquiries, and helped me resolve my issue (not their fault- I needed to get a taller gas cylinder for my table height) super quick.A+ highly recommend. PS: You will need a pipe wrench to get the old one off. It arrived within a week of me placing the order and was very simple to assemble using the included instructions. After unpacking I used a fabric protector on the seat and back before I started assembly. I borrowed a pipe wrench from my local Ace Hardware store, but even that wasn't enough to get the old part out. He said it gives great back support and no longer works properly product and great company good. All around, the price of new retail value of a new one! chair still shipped time. A family-run business that delivers on their website and the packaging was done and. Could not tell if anything had been looking at one of countless videos on how they refurb chairs... 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