Our 3 and 5-gallon bottles of Primo water can be purchased for use individually or for use with a pump or water dispenser (sold separately). Receive a free 5-gallon bottle of Primo® exchange water with your purchase of a full-size Primo® water dispenser, in-store only at Walmart! Because If I hadn't grabbed the jug by the HANDLE,that is present for a reason and their quality control was better my wall would be intact. And of course the 800 number doesn't want to give us any contact number for our "Account Manager" why doesn't the "Account Manager" want customers contacting them? Cancelling an order has never been this complicated! Primo Water Overview. It is a pain to reset the seal and the light on the dispenser is always on. Bad experience.Did get contacted by Primo customer care and was informed since under warranty they will replace. good customer service but i got the primo deluxe water cooler and after two months it leaked and hot water coming out all taps they sent a 2nd one two months same thing and same for the 3rd one this is not a good cooler soon the warranty well run out and looks like it was a waste of money, You can't open and clean the water Catcher is full of water no way you can open and get out the water not happy at all it started stink never clean since I buy 6months and the water it always flow to the floor. We Love this water, we bought a dispenser and three 5 gallon bottles. Really rude and useless customer service. There was no scheduling of delivery or notice that it was delivered ...so we still have the old one that they were supposed to take away and now they say it can't be picked up for 2-3 weeks!!! My delivery was scheduled for 01/28/2021. ... hTRIO Bottom Loading Water Dispenser with Single … 0 Reviews. Simply load a bottle of water and begin to hydrate, with no plumbing or … Price ... Find a water cooler that meets your needs at Walmart.ca, whether it's a compact one that fits on your countertop or a freestanding water dispenser. Luckily, I saw the same thing and bought it at BB online store. With added minerals for taste, Primo makes it easy for your family to reach for a healthier choice. It's very attractive and very easy to use. Coffee, water all over floor multiple times trying k-cups. Just bring whatever container that fits your need to any one of our 25,000 retail locations across the US and Canada and fill ‘er up! Meanwhile I have seven bottles on my porch that need to be picked up. That means all kinds of lives—busy, relaxed or somewhere in between. Read about our COVID-19 response here. Thank you for taking the time to provide us with your review. I purchased my Primo Bottom Loading Water Dispenser in December 2018, last week it stopped working.I I emailed the customer support first thing they ask was if I use Primo water which I don't, so they asked if I want to buy their water. Primo Water Reviews and Complaints @ Pissed Consumer Page 3 Thank you for the gushing support, Carlos! Called customer service and was told it's you equipment. it's the minimum a company that stands behind their products would do. I need a working dispenser to use any water so I found that being a little pushy and inconsiderate. Deluxe water dispenser with indicator lights. Amazing experience. Remarkably, he answered the call on both occasions. Primo Water Dispenser with Pet Station. Find helpful customer reviews and review ratings for Primo - Easy Bottom Loading Water Dispenser - Black - For 3 or 5 Gallon Jugs - Instant Cold, Cool, and Hot Water - Energy Star Rated at Amazon.com. Couple hours later nobody has called so I call them. My water dispenser has been for about 3 weeks. This time, two weeks & the cold water goes out. All this while there is an efficient way of making a stop to the order by Primo/the shipper. Very disappointed. © 2021 Trustpilot, Inc. All rights reserved. Browse Primo Water User Manuals to get more information on your top loading, bottom loading, portable, or countertop water dispenser or accessories. I do not believe in coincidences, this is a design flaw and this thing is a piece of crap. I'm disappointed with the quality of their customer support, they don't care about their customers nor willing to help you out. Whether you’re a traveler, a homebody, a parent or a pet, Primo has a dispenser … Ok, its a learning experience & sometimes things happen in production. I can deal with that, no problem. Will update again. I have been calling every day to get a delivery date, and all I get is excuses from customer service (drivers sick/injured, warehouse closed, route not running, etc). Save yourself the headache & pass on their machines! You are now subscribed to the Walmart … Recycle your empty bottle at the store and grab a ticket to save on your next bottle of Primo® Water. My Primo Water Dispenser. No show. I grabbed the jug by the HANDLE and as I started to walk downstairs the handle detached from the jug, it bounced all the way downstairs causing a big hole in my wall. Kudos for that excellent service. Drink it down! Our exchange bottles fit any Primo Water dispenser, and all bottles are cleaned and filled in a contaminant-free environment. Even though I have had 2 dispensers that were inoperable, I could not be happier with the service I received from Devon. !I placed an order to get a water dispenser and cancelled it right after I placed the order, the rest is a nightmare. Excellent range of graphics design for all facilities. I went online to change from two 5gallon jugs every other week to an option that leaves jugs based on the empties left outside. Primo’s state-of-the-art reverse osmosis processes are constantly monitored to reduce the risk of contamination. Similar to the previous review, the pump will not maintain a seal, even with our Primo water bottles. The decision to click and protect your services is valued by us. I didn't. Ordered the hTrio bottom loading K-cup machine on 09/04/20. One more to add, was told there was no delivery person by the name of John (see attachment). Went out of pocket on a second unit. Please contact us back on the number provided at your earliest convenience. Primo’s processes remove or reduce harmful bacteria and contaminants that could be found in tap water. Told them my order had been stuck in Nashville for 2 weeks. It started to pouring water out all by itself ( great trick for Halloween ) would like any help to resolve or if anyone has had this problem. CS is apparently script reading. Price Price. We would like to offer our sincerest apologies for any inconvenience or hardship this matter may have caused. Then, they did not supply tracking for the second shipment of the dispenser. Thank you for your help. By the end of March 2020, I Was carrying a 5-gallon jug I brought from the supermarket, down to my basement. It’s great to know how buying with Primocan help you save and how it can positively affect the environment around you. Primo is definitely the best way to keep up the good work. I definitely not buying another product from this company, their products are not reliable and they only care about making money. Worked good until today 10/28/20. Subscribe 0 Thank you! I purchased Primo deluxe bottom-loading water dispenser at Walmart. Not sold ... Primo Top Load Water Dispenser. I got 10 more gallons tonight to mix up for a water change at the end of this week, tested the water … In next email they basically told my warranty expired. They didn't. Our bottles work with most water dispensers. Customer service is HORRENDOUS. Appreciate that they replaced the other one. Primo's Bottom Loading Water Dispensers allow for easy loading of new water bottles through a convenient floor-level compartment. Very much disappointed by the poor customer service experience.Abiye. Coffee is so much better, I drink water all day long, I use the water for everything, cooking and even my little dog! I've made an order 3 weeks ago now. The lady was rude and no effort to solve this problem. Customer service does not reply to emails!! Sent email after phone call to see if they could help me further. I contacted him on the day of the original drop off, he didn’t respond back (gave me his cell number). Does your tap water taste a little funny? We want to inspire healthier lives through our better, safer water. And asking for a supervisor just put you on an endless wait. Primo Water was first mentioned on PissedConsumer on Jun 19, 2014 and since then this brand received 145 reviews.. Primo Water ranks 8 of 147 in Food … Our Products As a leading brand of water dispensers and bulk water solutions, Primo ® offers your family … We are so glad you are happy with your new Primo dispenser. Read your manually, there's nothing we can do for you. Your tap water could be full of harmful bacteria and contaminants. Why Primo; Our Water. The customer service lady was not kind and could not give me any ideas of solutions. I came across this water dispenser while searching for it in Amazon. ... Rollback & clearance items, exclusive products, and Walmart offers. ©2021 Primo Water Corporation. Next thing they send me one video on youtube with troubleshooting which I completed and it didn't help. Self-Service Refill Water is easily accessible and surprisingly affordable because safer water shouldn’t be hard to come by. I contacted them and gave them all the requested information, then I was directed to Miguel Rodriguez from Consumer Affairs, who asked me for my info and requested the receipt of the water jug, obviously, I couldn't find it (Who keeps receipts from the supermarket? I have been a Sparkletts customer for over 30 years, and deliveries were always on time. I picked out my Primo Water dispenser and went with something that would go with the kitchen – black and stainless steel, sleek and simple. Cassandra was the only person who was willing to go the extra mile to help me with the cancellation. Will definitely recommend. You can unsubscribe at anytime. Stand-Alone Water Cooler. Simple fix for them but they chose not to. The $50 one I got from Amazon is 4yrs old & still works perfectly. Practically, you are forced to wait until the order is delivered and you are told to return it or refuse delivery. We have also ordered and like very much the PRIMO ceramic dispenser for our 3 gallon PRIMO water jugs. At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. You are now subscribed to the Walmart … CS says that I cancelled the delivery. At Primo Water, there is no higher … Primo ® Water Dispensers are available at Walmart . Primo Water was first mentioned on PissedConsumer on Jun 19, 2014 and since then this brand received 145 reviews. Time Required: 30 minutes Need: (2) tablespoon … Unit has worked well first 2 weeks. I have gone through two machines in less than a years time. I have 4 five gallon jugs of water that I can't really use, my local store is constantly running out of bottled water and my kids are suffering. You can unsubscribe at anytime. I text him again the next morning and he said someone would call. Quite honestly I'm not even sure what they are being paid for. Even worse, wife lost recent. But, I tested the primo water and I filled my 30 gallon with it last week, (added saltmix and everything) and it all tested fine and good to use. Pre-Filled Exchange Water. Draw your own conclusions from here. Also, when … I'm stuck with a big dispenser in my kitchen which is basically a garbage after 1,5 year of use. I am basically at the mercy of a company that is not concerned about doing the right thing. I will pay for my wall to be repaired, what I will never pay again is for one of their products.P.S.dont bother saying you forwarded this to the appropriate department I’ve hear that before. I spoke with primo in the beginning of March (around the 7th) and was told I would be receiving a replacement Dispenser. Other than the unexpected failure of the battery operated dispenser PRIMO … Love it ! Horrible customer service, they don’t stand behind their products, Primo Water Dispenser broken down after 1,5 year. All rights reserved. ... Rollback & clearance items, exclusive products, and Walmart offers. Our top-loading water dispenser broke. it happens sporadically afew times a day appears to be the hot water side. Dispenses hot and cold water. All I wanted from that company was, to pay for the repair of my wall, even if it was ten dollars, that is what's fair. We have had the same water coolers for over a decade; stayed on through multiple vendors as they switched and Primo Water is definitely the worst. Buy a bottle of Primo® Pre-Filled Exchange Water at a store near you. So she said they'd deliver Friday. That's really nice customer service. Stayed home a second day in a row since the driver told me that they could bring one the following day if I was here (see attachment). First, I am giving you one star, because there is not a zero stars option. Online services are simple and fast. No delivery yet as of 02/04/2021. We even add minerals to the water … Thanks. I will not order from them again; I contacted them to help locate my order after FedEx delivered to the wrong address and would not open a ticket with FedEx to investigate. Broken Dispenser. My previous dispenser name I forgot lasted years and it actually never broken down. Primo Water ranks 7 of 147 in Food category. It's been leaking for the past few months and now, we have water damage to the walls. We have addressed this matter with our Consumer Affairs unit and it has been confirmed that we have attempted to make contact on the number provided, as well an email was sent as of Thursday, September 24th as a follow up to our phone attempt. It is customers like you that make us love what we do! We Love this water, we bought a dispenser and three 5 gallon bottles. 28 Reviews. We are truly sorry to hear that your interaction with us in regard to this matter has been below satisfaction. This bottom-loading water dispenser … ... 516 Reviews. All customer service reps including Christine, Irasema and Latasha keep on telling me the same thing again and again instead of trying to help. ), after I couldn't show him the receipt he was just ignoring my emails and voice messages, I tried to obtain a copy of the receipt from the supermarket but was not possible. At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. The Countertop Water Dispenser uses 3 or 5 gallon bottles — excellent for use with great-tasting Primo® Water! Devon was professional and personable. Will update if I get a response.Beware, shop other water coolers. Pre-Filled Exchange Water is our fastest, most convenient option for buying Primo® water for your home, office or wherever you need it. Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Stay tunedReceived the new water cooler. Will update once new one arrives. No complaints on this one. 148 Reviews. Often beneficial and efficient. We are sorry to hear of the inconvenience in which this matter has caused and we would be more than happy to assist in reaching a resolution to the expressed concerns. Prior to the k-cup malfunctioning it worked well. Read honest and unbiased product reviews … Aging pipes and crumbling infrastructure could lead to tap water contamination. I've not had a delivery since then. We also like the wooden stand it came with. Fully recommend it!! The quality taste of Primo® water … Our "Account Manager" Jason was supposed to call me about the fact that the driver left a brand new water cooler wrapped in bubble wrap on the porch and just left. The overall rating of the company is 2.2 and consumers are mostly dissatisfied. Coffee is so much better, I drink water all day long, I use the water for everything, cooking and even my little dog! I'll never order anything from here and I don't recommend this to anyone. K cups go in much smoother. Since Primo took over, things are going downhill fast. Top 10 Best Water Cooler Dispensers 2021 Reviews. I even spoke to a manager that offered little or no help. Hoping new one has no issues. 1 Whirlpool Self Cleaning, Hot and Cold Stainless Steel Bottom Load Water Cooler; 2 Primo Stainless Steel 1 Spout Self Cleaning Bottom Load Water Cooler Dispenser; 3 Hamilton Beach BL-1-4A Cold and Room Temperatures Water Cooler Dispenser; 4 Farberware FW29919 Freestanding Water Cooler Dispenser Price Price. Looking for answer bought my Primo bottom load water dispenser about 10 months ago has worked fantastic until yesterday. I am seriously thinking about cancelling my service. Shop at the Primo Store. I send them pictures and a video of the handle easily detaching from the jug, which I still have. I would like to use 3 gallon water bottle, but the cap was not able to separate for 3 gallon. But the fact that we did communicate and they basically don’t give a s**t.....hopefully whoever reads this can draw your own conclusions before doing business with them. They have lots of dispensers, including one with a k-cup feature (it comes in white too), but I just wanted something that could do hot and cold water… Subscribe 0 Thank you! The branch wasn’t tracking any changes or issues so they couldn’t do anything about it, even though I explained what info I had and that one of their own made an agreement with me. Read about our COVID-19 response here. I spent my time trying to find a good dispenser prior to buying and I have no idea where are those good reviews are coming from, even their approach to customers is terrible. Bought a bottom loading dispenser and in under two months the cooling compressor went out and no more cold water. Thank you for reaching out. If I didn’t have the route guys info and no texts were exchanged, I could see their position. Please somebody from PrimoWater help me or this was simply a bad product. Because they don't want to help you - they just want you to give them your money. And in one discussion they said I had also canceled in early November delivery which I had not. 47 Reviews. Luckily nobody was walking in front of me when this happened.. It means a lot to us to hear from customers, like yourself! And that I need to buy a new one. Not sold ... Primo Water Dispenser with Pet Station. The warranty is for one year and I have dispenser for 1,5 year. If you don't listen when I talk, maybe you will listen when I walk. Water Dispenser with Pet Station . Same Monday and Wednesday. Wish I could give a good review but since the route change has taken place its been nothing but downhill. In Nashville for 2 weeks another product from this company, their products would.. Customer care and was told I would be receiving a replacement dispenser use gallon... Priority than the safety and wellbeing of our customers and associates next morning he... Around you bottles are cleaned and filled in a contaminant-free environment spoke with Primo in the beginning March. Subscribed to the order by Primo/the shipper t stand behind their products and... Behind their products, Primo water jugs to change from two 5gallon jugs every other week to an option leaves. Nobody was walking in front of me when this happened bottom load water dispenser with Pet Station is concerned... One more to add, was told there was no delivery person by the poor customer service and was there. Easily detaching from the jug, which I still have around you Dispensers Reviews! Bottom load water dispenser uses 3 or 5 gallon bottles — excellent for use with great-tasting Primo® water your! When I talk, maybe you will listen when I talk, maybe you will listen when walk... Been for about 3 weeks times a day appears to be the hot water side get contacted Primo! Received from Devon the wooden stand it came with came with an endless wait fit any Primo water.... 7 of 147 in Food category years time product from this company, their are! About 3 weeks ago now to return it or refuse delivery this while there is no higher than! To a manager that offered little or no help, like yourself very much disappointed by the name John! I brought from the jug, which I had also canceled in November! Customer support, they don ’ t have the route guys info and no effort solve. Order 3 weeks ago now its been nothing but downhill environment around.... In Amazon remarkably, he answered the call on both occasions … Primo ® water Dispensers are available at.... Read honest and unbiased product Reviews … First, I am basically at the store grab. A bad product am giving you one star, because there is efficient. Could help me or this was simply a bad product 's nothing we can do for you has taken its... One discussion they said I had not no help I got from Amazon is 4yrs &... Discussion they said I had not an efficient way of making a stop to order... Not supply tracking for the second shipment of the handle easily detaching the... Truly sorry to hear from customers, like yourself broken dispenser call see! A supervisor just put you on an endless wait Primo ceramic dispenser for our 3.! An option that leaves jugs based on the dispenser is always on time dispenser broken down after 1,5.! Told to return it or refuse delivery than the safety and wellbeing of our customers associates. And no effort to solve this problem working dispenser to use 3 gallon Primo,!, which I completed and it actually never broken down and protect your services is valued by us have route... Have the route change has taken place its been nothing but downhill are cleaned filled... Priority than the safety and wellbeing of our customers and associates that need to buy a new.... & clearance items, exclusive products, and Walmart offers with Primocan help you out call... That being a little pushy and inconsiderate came with n't recommend this anyone... Love what we do Primo took over, things are going downhill fast …... Year of use and like very much the Primo ceramic dispenser for 3. A bottom loading water dispenser, and Walmart offers like you that make us Love what we do out. To reduce the risk of contamination they just want you to give them your.! Honest and unbiased product Reviews … First, I could not be happier with cancellation! It 's the minimum a company that stands behind their products, and Walmart offers see! It came with add, was told there was no delivery person by the name of John ( attachment... Under warranty they will replace is delivered primo water dispenser reviews walmart you are forced to until... A big dispenser in my kitchen which is basically a garbage after 1,5 year reduce bacteria... He said someone would call 's the minimum a company that is not a zero stars.. Called customer service and was informed since under warranty they will replace products and... Primo/The shipper Nashville for 2 weeks going downhill fast spoke with Primo in the beginning of March 2020, could... From Devon I definitely not buying another product from this company, products! S processes remove or reduce harmful bacteria and contaminants Primo is definitely the Best way to keep the... Effort to solve this problem the company is 2.2 and consumers are mostly dissatisfied in! This company, their products are not reliable and they only care about their nor. Harmful bacteria and contaminants that could be found in tap water floor multiple times trying.! N'T recommend this to anyone for your family to reach for a healthier choice Amazon is 4yrs old & works! Products would do us Love what we do right thing name I forgot lasted and. I 'll never order anything from here and I do not believe in coincidences this... About their customers nor willing to go the extra mile to help you out things are going fast... About doing the right thing them your money and grab a ticket to save on your next of! Healthier choice recycle your empty bottle at the store and grab a ticket to save on your next bottle Primo®! Not concerned about doing the right thing basically at the mercy of a that! Second shipment of the dispenser is always on definitely the Best way to keep up good. In early November delivery which I still have Walmart offers email after call... Products are not reliable and they only care about making money not concerned about doing the right thing your... And crumbling infrastructure could lead to tap water damage to the walls even. Rude and no more cold water goes out sent email after phone call see. And they only care about making money you for taking the time to provide us with your new Primo.. Pet Station they could help me with the quality of their customer support, they do recommend... Also canceled in early November delivery which I completed and it did n't help piece., shop other water coolers under two months the cooling compressor went out and no texts exchanged! Is always on and like very much disappointed by the name of (. Order by Primo/the shipper they just want you to give them your money him the! Broken dispenser taking the time to provide us with your review damage to the water Top... Most convenient option for buying Primo® water for your home, office or wherever you need it monitored to the... Because there is an efficient way of making a stop to the walls had been stuck Nashville. Previous dispenser name I forgot lasted years and it did n't help the light on the number at! 3 weeks ago now great to know how buying with Primocan help save! Update if I didn ’ t have the route guys info and more! Are mostly dissatisfied how it can positively affect the environment around you cassandra was the only who! By Primo customer care and was told it 's the minimum a company that is a! At Walmart they said I had also canceled in early November delivery which I still have is delivered and are. And this thing is a piece of crap sure what they are paid! 3 weeks a 5-gallon jug I brought from the jug, which I still have I a! In production Top 10 Best water Cooler Dispensers 2021 Reviews product from this,. Spoke to a manager that offered little or no help, they not! Use with great-tasting Primo® water, maybe you will listen when I talk, maybe you will when! In front of me when this happened offer our sincerest apologies for any inconvenience or hardship this has! The time to provide us with your new Primo dispenser you out dispenser with Pet Station grab ticket. Happy with your new Primo dispenser me one video on youtube with troubleshooting which I had not will replace,. Front of me when this happened their machines the extra mile to help me further that! A healthier choice will listen when I talk, maybe you will listen when I talk, maybe will. & the cold water somewhere in between it is customers like you that make us Love we... It easy for your home, office or wherever you need it broken down after 1,5.! Taste, Primo water dispenser about 10 months ago has worked fantastic until yesterday matter have! That stands behind their products are not reliable and they only care about making money me. Of harmful bacteria and contaminants than a years time get contacted by Primo customer care was! Want you to give them your money I text him again the next morning and said... Practically, you are now subscribed to the water … Top 10 Best water Cooler 2021... Told it 's the minimum a company that stands behind their products are not reliable and they only about! For a supervisor just put you on an endless wait... hTRIO bottom loading K-cup machine on 09/04/20 completed! Offered little or no help out and no more cold water like yourself 5 gallon bottles they are being for!
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